Due to the personal and printed-on-demand nature of our goods, we do not offer full refunds.

However, in the event that an incorrect product is sent (wrong design or size), a replacement will be sent so long as the customer provides proof of our mistake. Please provide order number, customer email, and adequate photos of the mistake.

Orders may be cancelled in the first 48 hours after purchase with the exception of custom cases. Once a custom order is placed, it cannot be cancelled.

If you wish to cancel your order, please contact us for assistance.

Permitted:

• Fictional characters stylized to appear child-like
• Fictional, illustrated animals
• Live-action characters portrayed by adult actors
• Pornographic content (including bodily fluids and genitals)
• Fanwork and original characters
• Light gore (including minor injuries, self harm, scars, bloodstains, nosebleeds, menstrual blood)
• Real photos not depicting people (e.g. using a non-copyrighted photo as a background)

Not permitted:

• Live-action characters portrayed by underage actors
• Photos of real people, regardless of age
• Celebrities who have expressed discomfort with fanwork
• AI-generated images
• Realistically illustrated gore (eroguro, visible organs)
• Symbols representing or alluding to harmful ideologies (including but not limited to pedophilia, zoophilia, & incest)
• Content which is overly political, religious, or hateful

"Artist" applies to any individual providing DokiDokiDaki with content in return for payment.

Artists may post their own designs to their personal social media. To prevent art theft and unauthorized printing, all publicly posted designs must have a watermark. We can provide artists with the watermarks and thumbnail images used on the store site.

DokiDokiDaki retains exclusive printing rights to all designs created for sale. However, artists are free to work with other dakimakura stores and sell other designs elsewhere, as long as those designs are not being sold with DokiDokiDaki.

Artists may request their art to be removed from sale for any reason. In the event that a design is removed from sale, all remaining orders will be fulfilled. If art is removed, it still cannot be sold outside of DokiDokiDai.

The following policies apply to any individuals associated with DokiDokiDaki:

All staff must be over the age of 18 and capable of confidentially providing proof of age.

Staff is heavily encouraged—but not required—to join the encrypted staff-only server on Matrix and/or the public Discord server.

The beliefs expressed by staff on personal social media may not represent the circle as a whole, even if such accounts are linked under their artist profiles. All staff members are expected to be respectful and interact appropriately online.

For more information on payment, tax forms, and staff safety policies, please contact us directly.